Joan
Virtual Assistant - VA
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$ 10.00
Hourly price
Biography
I am an experienced customer service professional and administrative specialist with over eight years of proven success in the financial and corporate sectors. I possess strong skills in customer relationship management, problem-solving, and administrative coordination, with proficiency in Microsoft Office and CRM tools. I take pride in my professionalism, attention to detail, and commitment to delivering exceptional client service..
from
Kenya
Servicable Areas
Kenya
Member since
2025-10-09 08:41:20
Expert profile
Admin & Tech - Virtual Assistant
$ 10.00/hr
I’m a highly organized and dependable Virtual Assistant with over twelve years of experience in customer service, administration, and front office management. I am passionate about helping businesses and professionals stay on top of their day-to-day tasks by handling scheduling, client communication, data entry, and email management with care and precision.
I am great with CRM tools and Microsoft Office, and known for my strong communication and problem-solving skills.
About Joan
Skills & expertise
Skills
Electronic Health Records
Expertise
Admin & Tech - Virtual Assistant
Spoken languages
English
Soft skills
Communication
Empathy
Problem-Solving
Attention to Detail
Adaptability
Teamwork
Continuous Learning
Time Management
Creativity
Determination
Critical thinking
Conflict resolution
Work ethic
Ability to work independently
Resilience
Responsibility
Confidence
Collaboration
Diligence
Analysis
Discipline
Compassion
Trustworthiness
Flexibility
Self-starter
Fast Learner
Crisis management skills
Diplomacy
Enthusiasm
Friendliness
Interpersonal skills
Listening skills
Research skills
Scheduling skills
Supervision skills
Emotional intelligence
Cultural competence
Goal-setting
Writing skills
Financial management
Humility
Analytical skills
Qualifications
Education details
- Highest education :- Graduation
- Institute name :- Mmu
Work experience
Work history
- List down your work history details :-
Customer
Service / Front Office Officer - Equity Afya Hospital – Nakuru| Apr 2025 – Present
Customer
Experience Executive-Kenya Commercial Bank – Nairobi| Nov 2019 – Apr 2022
- Total experience :- 8
Achievements
Career highlights
- List your achievements :-
- Customer Support & Relationship Management – Handling high-volume inquiries (calls, chats, emails), issue resolution, escalation management, and client satisfaction.
- Administrative & Documentation Support – Data entry, report preparation, invoice monitoring, records management, and digital filing.
- Communication & Interpersonal Skills – Clear written and verbal communication, conflict resolution, and customer engagement with empathy and professionalism.
- Digital & Technical Proficiency – Skilled in Google Workspace (Docs, Sheets, Drive), Microsoft Office Suite, and CRM systems (Zoho, HubSpot, Salesforce).
- Organizational & Process Management – Workflow coordination, scheduling, prioritization, and use of task/project management tools (Asana, Trello).
- Financial & Billing Administration – Invoice tracking, payment reconciliation, insurance billing, and financial reporting.
Designation
What designation are you looking for?
- Position :- Associate,Junior,Senior
Availability
When can you start working?
- From (date) :- 2025-10-12
- To (date) :- 2026-12-31
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